REFUND POLICY

Refund Policy – Stable Greenhouses

Stable Greenhouses

Refund Policy

Questions? info@stablegreenhouses.com

↩️

To make a return, send an email to info@stablegreenhouses.com with your return request and order number. Our team will guide you through the next steps.

📋 General Rules

You can cancel your purchase within 14 days of receiving the product. Please contact us at info@stablegreenhouses.com and we will assist you. Please note that the product must not have been used and the seal must remain intact.

The refund will be processed as soon as the product is received by Stable Greenhouses and it has been confirmed that it has not been used. The customer is responsible for shipping the return, including shipping costs and any potential damage during transit.

⚠️ Important: The product must be properly packaged — preferably in the original packaging it was received in. We strongly recommend sending the package with tracking, as the loss of a package during shipment means the order will not be refunded.

To make a return or exchange, the following conditions must be met:

  • The products must be returned within the allowed return period — 14 calendar days from the date of delivery of the order.
  • The returned products must be in perfect condition and must not have been used.
If the returned product is not in perfect condition, Stable Greenhouses reserves the right not to issue a refund.

💷 Cost of a Return or Exchange

Customer-covered returns

If the reason for return or exchange is that you are not satisfied with the product, or you wish to change the size, you will need to cover the return shipping costs.

Defective product returns

If the return or exchange is due to a defect in the product, the return shipping costs will be covered by Stable Greenhouses.

If the return is due to a defect, you must contact us on the same day the package is received at info@stablegreenhouses.com. Our customer service team will evaluate your case and offer a solution if appropriate.

✏️ Cancelling or Modifying an Order

It is not possible to cancel or modify an order once it has been placed.

To cancel your purchase after delivery, please contact our team at info@stablegreenhouses.com within the 14-day return window.

🛡️ Warranty & Right to Claim

All products sold by Stable Greenhouses are in accordance with consumer law, and we take care of all customer claims and warranties. The order confirmation sent to customers serves as the warranty certificate and should be used as a reference in case of any claims.

  • If defects are found that were not caused by you, the product will be repaired or replaced at the expense of Stable Greenhouses, including shipping costs.
  • If there is a defect in the product, or if you received the wrong product, the return shipping costs will be fully covered by Stable Greenhouses.
  • We will first assess whether the situation can be resolved by replacing the necessary parts, which will also be covered by Stable Greenhouses.

✉️ Get In Touch

Need help with a return or refund?

We respond within 1–2 business days.

✉  info@stablegreenhouses.com